92pakk Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

By accessing the 92pakk platform, creating an account, or placing any wager or deposit, you unconditionally accept these Terms & Conditions in their entirety, together with the 92pakk Privacy Policy and any applicable promotion-specific terms and conditions, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the 92pakk platform and, if you have registered an account, contact 92pakk support to close it. Continued use of the platform following any update to these terms constitutes fresh acceptance of the updated terms.

To be eligible to register and use the 92pakk platform, you must satisfy all of the following conditions at the time of registration and on a continuous basis throughout your use of the platform:

• You are at least 21 years of age. 92pakk enforces a strict minimum age requirement of 21 years for all users. We do not permit access by persons under 21 under any circumstances.
• You are not a resident of or accessing the platform from a Prohibited Jurisdiction.
• You are registering and using the account solely on your own behalf and not on behalf of any third party.
• You are not subject to any self-exclusion order, either voluntary or regulatory, that would prohibit you from participating in gambling activities.
• You have not previously had a 92pakk account closed for breach of these Terms & Conditions or for fraudulent conduct.
• You have the legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.

Each user is permitted to hold only one registered account on the 92pakk platform. The existence of multiple accounts held by the same individual — whether identified by shared CNIC, shared device, shared payment method, or shared IP address — constitutes a breach of these terms and will result in the closure of all associated accounts.

During registration, you are required to provide accurate, complete, and current information including your full legal name as it appears on your CNIC, your Pakistani mobile number, and a valid email address. You are obligated to keep this information updated and accurate at all times.

Prior to processing any withdrawal request, 92pakk will require you to complete Know Your Customer (KYC) verification. The KYC process requires submission of the following documents:

• A clear, legible copy of your National Identity Card (CNIC) — front and back.
• Proof of address issued within the last 90 days (utility bill, bank statement, or equivalent).
• Proof of the payment method used for your most recent deposit (e.g., screenshot of JazzCash or EasyPaisa account showing your registered mobile number).

92pakk reserves the right to request additional documentation at any time where it deems this necessary for compliance purposes. Withdrawal requests will remain on hold until KYC verification is satisfactorily completed.

All financial transactions on the 92pakk platform are conducted in Pakistani Rupees (PKR). 92pakk accepts deposits and processes withdrawals via the following methods: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Additional payment methods may be made available from time to time at 92pakk's sole discretion.

Deposits: Deposits are credited to your account balance upon confirmation of receipt. JazzCash and EasyPaisa deposits are typically processed instantly. Bank transfers via HBL, UBL, and Meezan Bank may take one to three business days to clear, depending on the sending institution. 92pakk does not charge processing fees on standard deposits; however, your mobile network operator or bank may apply their own charges.

Withdrawals: Withdrawal requests are subject to KYC verification as described in Section 4. Withdrawals will only be processed to a payment method registered in the same name as the 92pakk account holder. 92pakk does not process withdrawals to third-party accounts under any circumstances. Withdrawal requests submitted before the daily cut-off time are processed on the same business day; requests submitted after the cut-off are processed on the following business day.

Dormant Accounts: An account that has had no login activity for a continuous period of twelve (12) months shall be classified as dormant. 92pakk reserves the right to apply a monthly dormancy administration fee of Rs 200 to dormant account balances after providing thirty (30) days' written notice to the registered email address. Balances reduced to zero as a result of dormancy fees will result in account closure.

92pakk offers bonuses and promotions to registered users from time to time. All bonuses are subject to the specific terms and conditions of the relevant promotion, which will be communicated at the time the promotion is offered. In addition, the following general rules apply to all bonuses:

• Bonus funds are credited to a separate bonus balance and cannot be withdrawn directly. Only winnings generated from wagering bonus funds — and only after the applicable wagering requirement has been fully met — may be transferred to the withdrawable real-money balance.
• Unless the specific promotion terms state otherwise, the standard wagering requirement for 92pakk bonuses is thirty-five times (35x) the bonus amount. For example, a Rs 1,000 bonus requires Rs 35,000 in qualifying wagers before the derived winnings become withdrawable.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100% of each wager toward the wagering requirement. Live dealer table games and sports betting markets may contribute at reduced rates, as specified in the applicable promotion terms.
• Wagering requirement deadlines apply. Bonus funds and associated wagering requirements that are not completed within the specified timeframe will expire and be removed from the account without compensation.
• 92pakk reserves the right to withdraw, amend, or cancel any promotion at any time. Where a promotion is withdrawn, any bonus funds already credited and any wagering progress already recorded will be honoured in accordance with the terms applicable at the time of crediting.
• Systematic exploitation of bonuses — including the use of multiple accounts, the use of artificial betting patterns designed to minimise risk while meeting wagering requirements (so-called "bonus abuse"), or any form of collusion with other players to exploit promotions — is strictly prohibited and will result in account closure and forfeiture of all associated funds.

All games available on the 92pakk platform — including slot games, live dealer tables, sports betting markets, and lottery draws — are governed by their individual game rules, which are accessible within the game interface or sports betting market display. By placing a wager in any game or on any market, you confirm that you have read and understood the applicable game rules.

Slot Games: All slot game outcomes are determined by a certified Random Number Generator (RNG). Advertised Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee any specific return on any individual session. RNG certification reports are available upon request from 92pakk support.

Live Dealer Games: Live dealer game outcomes are determined by the physical actions of real dealers (card dealing, wheel spinning, dice rolling) and are therefore beyond the control of the platform software. Video stream delays may occasionally cause a discrepancy between what is visible on screen and the actual outcome; in such cases the physical outcome as recorded by the studio camera is definitive.

Sports Betting: Settled bet outcomes are final once confirmed by 92pakk's trading team. Bets placed on markets that are suspended or cancelled will be voided and the stake returned. In-play bets accepted after an event-defining incident (a goal, wicket, dismissal, etc.) that was not reflected in the available odds at the time of placement will be voided at 92pakk's sole discretion.

Disputes: Any dispute regarding a game outcome or bet settlement must be raised with 92pakk support within seventy-two (72) hours of the disputed outcome. Disputes raised after this window will not be accepted. 92pakk's decision on game and bet disputes is final and binding.

The following conduct is strictly prohibited on the 92pakk platform. Engaging in any of the following may result in immediate account suspension, permanent closure, and forfeiture of account balances including real-money deposits:

• Registering more than one account, whether in your own name or using false or third-party identity information.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using stolen, fraudulently obtained, or unauthorised payment methods to fund your account.
• Engaging in money laundering, or using the 92pakk platform in any manner that facilitates money laundering, terrorist financing, or any other financial crime.
• Colluding with other players or with platform employees to gain an unfair advantage in any game or market.
• Using any software, robot, AI system, script, or automated tool to interact with the platform in a manner not intended for normal human players.
• Exploiting software errors, glitches, or technical malfunctions in any game to generate winnings. Any winnings generated in this manner are not valid and will be voided.
• Engaging in or facilitating match-fixing, spot-fixing, or any corrupt activity in connection with sports events on which you have placed bets at 92pakk.
• Threatening, harassing, or abusing 92pakk staff or other users through any communication channel.

92pakk reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, in any of the following circumstances:

• Where prohibited conduct as described in Section 8 is identified or reasonably suspected.
• Where KYC documents submitted are found to be forged, altered, or otherwise fraudulent.
• Where a chargeback or payment reversal is initiated by the user or their payment provider.
• Where 92pakk is required to do so by law, regulation, or instruction from a competent authority.
• Where the account is found to be held by a person who does not satisfy the eligibility requirements in Section 3.

Where an account is closed due to user breach of these terms, any real-money balance remaining in the account may be withheld pending investigation. If the investigation concludes that no fraud or money laundering has occurred, the net real-money balance (after deducting any bonus funds and winnings derived from prohibited conduct) will be returned to the user via the most recent verified payment method.

Users may voluntarily close their account at any time by contacting 92pakk support. Voluntary closure requests are processed within one business day. If you wish to reopen a closed account, you may submit a request to support; 92pakk reserves the right to decline reopening in its sole discretion.

All content on the 92pakk platform — including but not limited to software, source code, design elements, graphics, logos, trademarks, text, game interfaces, and audiovisual content — is the exclusive property of 92pakk or its licensed third-party content providers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 92pakk platform solely for your personal, non-commercial gaming entertainment. This licence does not permit you to reproduce, copy, distribute, modify, create derivative works from, publicly display, or commercially exploit any platform content without the express prior written consent of 92pakk.

The 92pakk name, logo, and all associated trademarks are the exclusive property of 92pakk. Unauthorised use of these marks in any context — including in domain names, social media handles, or promotional materials — is strictly prohibited.

92pakk is committed to promoting responsible gaming and minimising gambling-related harm. The platform provides the following responsible gaming tools to all registered users, accessible via account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you may deposit. Reductions take effect immediately. Increases are subject to a mandatory 24-hour cooling period.
• Session Time Limits: Set a maximum duration for each gaming session. Once the limit is reached, the platform will log you out automatically.
• Reality Checks: Configure notifications at set intervals during a session displaying your session duration and net win/loss position.
• Cool-Off Periods: Temporarily suspend your account for a period of one (1) to thirty (30) days. Cool-off periods take effect immediately and cannot be reversed.
• Self-Exclusion: Permanently exclude yourself from the 92pakk platform. Self-exclusion requests are processed within 24 hours and cannot be reversed. 92pakk will also make reasonable efforts to prevent marketing communications from being sent to self-excluded users.

If you are concerned about your gambling behaviour or that of someone you know, 92pakk urges you to seek assistance. The 92pakk support team can assist with the activation of any responsible gaming tool at any time.

Minimum Age: 92pakk strictly enforces the 21+ minimum age requirement. If you are under 21, you must not attempt to register or use this platform. Parents and guardians are encouraged to use internet filtering tools to prevent underage access to gambling sites.

92pakk collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at 92pakk.app/privacy-policy. By accepting these Terms & Conditions, you confirm that you have also read and accepted the Privacy Policy.

Personal data collected during account registration and KYC verification — including CNIC details, mobile numbers, email addresses, and payment method information — is processed for the purposes of account management, identity verification, fraud prevention, and regulatory compliance. Data is not sold to third parties for marketing purposes without your explicit consent.

92pakk retains KYC documentation for a minimum period of five (5) years following account closure, as required by the applicable obligations under its international gaming licence.

To the maximum extent permitted by applicable law, 92pakk's total liability to any user arising from or in connection with these Terms & Conditions or the use of the platform — whether in contract, tort (including negligence), breach of statutory duty , or otherwise — shall not exceed the aggregate amount deposited by the user into their 92pakk account in the six (6) months immediately preceding the event giving rise to the liability claim.

92pakk is not liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or reputational damage, even where 92pakk has been advised of the possibility of such damages.

92pakk is not responsible for losses arising from:

• Interruption or unavailability of the platform due to maintenance, technical issues, or events beyond 92pakk's reasonable control (force majeure).
• Unauthorised access to your account resulting from your failure to safeguard your login credentials.
• Third-party payment processing delays or failures that are beyond 92pakk's control.
• Losses incurred as a result of your failure to gamble responsibly or to make use of the responsible gaming tools provided.

Nothing in these Terms & Conditions excludes or limits 92pakk's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

92pakk reserves the right to amend these Terms & Conditions at any time. Where material amendments are made, 92pakk will notify registered users via email and/or via a prominent notification on the platform homepage at least fourteen (14) days prior to the effective date of the amended terms.

Continued use of the 92pakk platform following the effective date of any amendment constitutes your unconditional acceptance of the amended terms. If you do not agree to the amended terms, you must cease using the platform and close your account prior to the effective date.

The date of the most recent amendment is displayed at the top of this document. It is your responsibility to review these Terms & Conditions periodically to ensure you remain aware of any changes.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 92pakk holds its international gaming licence. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Prior to initiating any formal legal proceedings, users are required to attempt to resolve disputes informally by contacting 92pakk support at [email protected]. 92pakk will make reasonable efforts to resolve disputes amicably within thirty (30) days of receiving a formal dispute notice.

Where informal resolution is not successful, disputes may be referred to binding arbitration in accordance with the arbitration rules of the jurisdiction in which the gaming licence is held. The decision of the arbitrator shall be final and binding on both parties.

If you have any questions regarding these Terms & Conditions, or if you require assistance with account-related matters, responsible gaming tools, or dispute resolution, please contact the 92pakk support team:

The 92pakk support team operates 24 hours a day, 7 days a week. Response times to email queries are typically within 2-4 hours. Live chat queries are typically answered within 60 seconds.