Every feature in the 92pakk responsible gaming programme is designed around one question: does this genuinely help Pakistani players stay in control of their gaming?
Every new 92pakk account must complete a CNIC-based age verification before any deposit, game play, or withdrawal is permitted. We cross-check identity documents to confirm that every registered user is at least 21 years old. If verification fails, the account is suspended immediately and funds are returned.
Players who feel their gambling is becoming harmful can activate a self-exclusion at any time — for a period of 30 days, 90 days, 6 months, 1 year, or permanently. During a self-exclusion period, login access is blocked and all marketing communications are suspended. Exclusions cannot be reversed before the chosen period expires.
Set daily, weekly, or monthly deposit caps in PKR directly from your account settings. Loss limits work the same way — once you hit your chosen threshold, the platform will not allow additional wagers until the limit period resets. Increasing a limit takes 72 hours to take effect; reductions apply immediately.
Enable session time reminders to receive on-screen notifications at intervals you choose — every 30 minutes, 1 hour, or 2 hours. Each reminder displays your current session duration and net gaming result, giving you a clear, factual picture of your session before you decide whether to continue or stop.
A cooling-off period is a short-term break option — 24 hours, 48 hours, or 7 days — designed for moments when you need to step back without committing to a longer exclusion. During a cooling-off period, all wagering activity is suspended while your account data and balance remain intact and safe.
Access a full history of your gaming activity, including total wagered, total won, net result, and time spent on each game category — cricket betting, slots, live casino, and lottery. Reports can be downloaded for any date range, giving you full transparency over your gaming patterns at 92pakk.
Activating any responsible gaming tool on 92pakk takes less than two minutes. All tools are available free of charge to every registered Pakistani player and can be accessed around the clock — no need to contact support unless you prefer to do so.
Important: Self-exclusion and cooling-off requests made through the account settings panel take effect within 60 seconds. If you need an immediate exclusion applied outside of account settings, contact our support team at [email protected] and it will be processed without delay.
Access your account through the 92pakk Login page using your registered mobile number or email and your password. Make sure you are on the official 92pakk.app domain before entering any credentials.
Click on your account avatar or username in the top-right corner of the platform and select "Account Settings" from the dropdown menu. All responsible gaming tools are located under the "Player Protection" tab.
Choose from Deposit Limits, Loss Limits, Session Time Reminders, Cooling-Off Period, or Self-Exclusion. Each tool has a clear description and an immediate activation toggle. PKR amounts for financial limits can be entered in the input field provided.
A confirmation prompt will display the details of your chosen limit or exclusion period. Review them carefully and confirm. You will receive a confirmation notification on-screen and an email to your registered address confirming the tool is now active.
If you need assistance activating any tool, if you are in distress, or if you want a permanent self-exclusion applied immediately, reach out to 92pakk support at [email protected] or via live chat. The support team operates 24 hours a day, 7 days a week.
Problem gambling does not always look the same for every person. It can develop gradually over months and is often not recognised until it has already caused significant financial or emotional damage. Being honest with yourself is the first step.
If you recognise several of the warning signs listed opposite in yourself or someone you know, please reach out to 92pakk support or to a dedicated gambling support service. Asking for help early makes recovery significantly more manageable.
Gambling is entertainment, not a strategy for making money. If you are gambling to recover losses, to pay bills, or as an escape from stress, please talk to someone today.
Every one of these tools is available at no charge to all registered 92pakk users. They are built directly into the platform — no need to call anyone or submit a formal request. Just log in and activate from Account Settings.
92pakk operates under an international gaming licence that mandates a minimum age of 21 for all registered users. This is not a recommendation — it is a hard requirement that 92pakk enforces through automated KYC verification on every new account.
During the registration process, all applicants are required to submit a valid Pakistani CNIC (Computerised National Identity Card). Our KYC system cross-checks the CNIC number and document images to confirm both identity and age. Any account where the registered user is found to be under 21 is immediately suspended, and all funds associated with the account are frozen pending review.
If at any time you become aware that a person under the age of 21 has gained access to a 92pakk account — including your own account — please contact 92pakk support immediately at [email protected]. We take underage gambling with complete seriousness.
For Parents and Guardians: If you share a device with minors, please use parental control software and ensure your 92pakk account is protected by a strong, unique password that is not stored on shared devices. Never share your login credentials.
Applicant enters their 13-digit CNIC number during registration. The system performs an initial format and checksum validation in real time.
Clear photographs of the front and back of the physical CNIC card are uploaded. Images are reviewed for authenticity markers and tamper indicators.
The date of birth embedded in the CNIC is extracted and compared against the current date. Any applicant born less than 21 years before today is rejected immediately.
Passed verifications unlock full account functionality within minutes. Declined verifications result in account suspension with a notification sent to the email address provided during registration.
If you need support beyond what the 92pakk platform can provide, the organisations listed below offer free, confidential counselling services to Pakistani residents affected by problem gambling.
The 92pakk support team is available 24 hours a day, 7 days a week to help you activate responsible gaming tools, answer questions about self-exclusion, or simply listen if you need someone to talk to. All conversations are treated in strict confidence.
Email: [email protected]
Live Chat: Available in-app 24/7
If you are experiencing mental health difficulties related to problem gambling — including anxiety, depression, or suicidal thoughts — the national mental health helpline provides free confidential support in English and Urdu, available throughout Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.
National helpline resources available through licensed mental health professionals in Pakistan
Gamblers Anonymous is an international fellowship of men and women who have experienced problem gambling and support each other in recovery. While in-person meetings in Pakistan are limited, online meetings are accessible to Pakistani residents and operate in multiple time zones to accommodate participants from Karachi, Lahore, and other major cities.
Online meetings available internationally via video conferencing platforms
92pakk operates under the regulatory oversight of an international gaming licence authority that maintains a responsible gaming programme separate from individual operators. If you have concerns about responsible gaming compliance at 92pakk or wish to request a regulatory-level exclusion, you may contact the licensing authority directly through their official website.
Contact licensing authority through official regulatory channels for player protection complaints
Important reminder: If you are in crisis or experiencing thoughts of self-harm, please call emergency services (15 in Pakistan) or visit your nearest hospital emergency department immediately. The resources above are for support with problem gambling and related distress — they are not a substitute for emergency medical or psychiatric care.
Activating a self-exclusion or cooling-off period is a sign of strength, not weakness. 92pakk is committed to supporting every Pakistani player who recognises the need to step back. Contact us anytime — 24 hours a day, 7 days a week — at [email protected] or via live chat.